Rob Baugh's Resume
ROBERT
BAUGH
6513 Ute
Ct. * Plano, TX 75023 * (469) 964-8146 * rob@robbaugh.com
EXECUTIVE
SUMMARY
Versatile
IT leader with comprehensive technical and management experience spanning
various settings. Record of identifying opportunities for improvement. Co-author
of Professional IIS 7 from Wiley Publishers. Extensive experience managing and
maintaining networks. Resourceful problem solver. Analytical, flexible, and
diligent.
CORE
COMPETENCIES
Strategic
& Technical Planning
Ongoing
Process Improvement
Call
Center Technologies
Web
Hosting Solutions
System
Implementation
Procurement
& Vendor Relations
Network
Security
Staff
Training & Development
Budgeting
& Cost Control
CERTIFICATIONS
Microsoft
Certified Systems Engineer: Windows 2000
Microsoft
Certified Systems Administrator
Former
Microsoft Certified Trainer (2001 – 2002)
PROFESSIONAL
EXPERIENCE
ANRES
TECHNOLOGIES, Merida, Mexico (9/2007 – 2/2008)
Director
of IT
* Oversee
operations for $4 million company with locations in Merida, Mexico and Dallas,
TX
* Planned
and led infrastructure move of call center and office from Dallas, TX to
Merida, Mexico
* Enhanced
communication and customer support by implementing new call center solution;
new scalable solution provided extensive reporting, credit card-friendly IVR,
and other new features.
* Planned
and deployed new enterprise Active Directory domain structure with all
computers on central, unified domain.
TELLIGENT
SYSTEMS, Dallas, TX (1/2006 – 9/2007)
Director
of Infrastructure
* Led
client Web hosting department from negative monthly income to net annual profit
of $200,000+.
* Managed
Web hosting for clients: Microsoft (30 sites), Dell (multi-language sites), and
MSNBC (19 sites).
*
Developed and implemented a solution to internally host email using MS Exchange
2007 and BlackBerry Enterprise Server, which increased quality and decreased
annual email expense from $36,000 to $2,000.
* Created
and implemented uniform plan or structure for department.
* Planned
and migrated clients from 4 different hosting vendors to single centralized
vendor; migration increased control and enhanced maintenance of clients’ sites
while reducing costs by $3000 per month.
*
Developed pricing structure to provide 33% profit on each new hosting
client.
*
Restructured hosting agreements key clients that drove overall hosting and
network department budget from negative $12,000 per month to net profit of
$200,000+ per year.
BUSINESS
ACCESS, Dallas, TX (4/2001 – 7/2004)
Senior
Network Administrator
* Oversaw
entire network operations, including: hardware specifications, installation,
testing and support of upgraded and expanded network.
* Planned
and led multiple migrations, greatly enhancing networking operations.
* Managed
secure and high-performing network and website with zero virus incidents and
99.99% uptime.
* Created
and established improved corporate backup and recovery strategy.
*
Implemented asset inventory and tracking system and software inventory and
accountability system.
* Saved
company thousands of dollars annually through negotiation and procurement of
brand name computers with full on-site warranties; cost of brand name computers
were less than generic.
INTELECT
NETWORK TECHNOLOGIES, Richardson, TX (2/2000 – 3/2001)
Network
Administrator
* Provided
LAN management and primary support to 200+ users resulting in minimal user
downtime.
* Managed
migrations, performed back-ups and restorations, and built multiple servers.
* Built
multiple NT Servers, W2K Servers, IIS 5 Servers, VPN Server and NT Workstations
* Ensured
network security, including firewall management and access control.
PUBLICATIONS
Co-Author,
Professional IIS 7, Wiley Press
TECHNICAL
EXPERTISE
Operating
Systems: Windows Server 2008, Windows 2003 Server, Windows Vista, Windows XP,
Windows 2000, Windows NT, and Windows 95/98
Hardware:
Dell Servers, HP Servers, Desktops, Laptops, Sonicwall Firewall, Netscreen
10/100 Firewall, HP 10/100 Switches, Meridian Phone System, LAN/MAN, HP
Printers, Exabyte Tape Library, DLT Tape Drives, Cisco Routers and Switches,
and TCP/IP Networking
Software:
Microsoft Terminal Server, Microsoft SUS, Microsoft IIS 6/7, Microsoft Exchange
2007, Microsoft SQL Server 2000/2005,
BlackBerry Enterprise Server, ArcServe Backup, Veritas Backup Exec, Internet
Explorer, and Office
LEADERSHIP
EXPERIENCE
US
Army 1990-1996, Airborne Infantry team leader, Battalion ammunition NCO
Scuba
Instructor 1997-2001, Led and taught scuba classes in the Dominican Republic,
Grand Cayman and Dallas, TX.