Yesterday I received a case from one of our Telligenti telling me that he hadn’t received any emails on his phone since 2pm the day before. He also sent me this error message:
“The security certificate on the server is invalid. Contact your Exchange server admin to install a valid cert on the server.”
Since we presently do not run our own Exchange server, I contacted MailStreet to resolve the problem. (sidebar- I’m not a fan of MailStreet, but they serve a purpose for small business. If you need to contact them about a problem, I have found that the best way is via their online chat link on their website.)
The first thing I was told to do was to soft reset the phone. Soft resetting the phone consisted of turning off the phone, removing the battery for one min, replacing the battery and then turning on the phone again. This didn’t resolve the issue. Our next step was to re-establish a connection to the Exchange server. In order to do this, we opened the Active Sync application and navigated to menu\options. Inside options I deleted the Exchange connector. After this make sure you reboot the phone. This step is VERY important as I tried this without doing that and it didn’t resolve the issue. After the reboot set up your connection to the Exchange server again. You should then be able to sync the phone again.
Robba